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COVID-19 Actions and Preparations

Updated March 8, 2022

Dear Hub Customers,
  
Due to public health concerns with the ongoing COVID-19 pandemic, we have modified our operations.

During All Shop Visits

-We require ALL VISITORS - regardless of vaccination status - wear a mask while at our bike shop. We also encourage social-distancing by household while at our store. Shop safety protocols are subject to updated guidelines from the CDC and MN Department of Health.
-If you are experiencing symptoms of illness or have tested positive for COVID-19, please stay home. If you cannot wear a mask but want to utilize our services, please reach out to us by phone or email, and use our online store for your bicycle shopping. We remain committed to serving everyone according to their needs. You can browse our entire inventory and more in our online store, and we continue to offer curbside pickup during store hours for online orders and service drop-off & pick-up.


While the state and federal governments have recognized that bike shops are essential to our transportation infrastructure and may stay open, we're grateful and remain cautious. The safety of our staff and community is a priority for us, and we understand that some people are reliant on their bicycles during this crisis. If you exhibit any signs of sickness please stay at home. We reserve the right to refuse service to anyone who does not respect our safety guidelines.

Repair Services

Bicycle repairs* are active at both Hub locations: 
- Longfellow (3016 Minnehaha Ave) location is scheduling tune-ups 1-2 weeks after we check-in the bike.
- University Bike Center (401 SE Oak St) location currently has up to a 1 week turn-around time for tune-ups and other repairs.
No appointment required to bring your bike in for repair estimate...just come into our shop! We also will not schedule any repairs without first having your bike in our shop.

Repair Services Menu


Online Store

Our web store remains open 24/7!
Curbside & in-store pick-up is available daily from our 3016 Minnehaha Ave shop.
Due to high customer volume and reduced staffing, please allow 36 hours for processing of In-Stock parts/accessories/clothing orders. "In Warehouse" items may take up to 3 weeks. We will contact you via email or phone when your order is ready for pick-up. We can also place special orders in-store or over the phone.
*Bicycles can now be purchased through our online store!
* Each new bike sale qualifies for our Customer Care Package benefits, including a free 90-Day Tune, and 15% off all accessories purchased in the same transaction...talk about a Happy #NewBikeDay! (use code: NEWBIKEDISCOUNT)! Accessory discount can only be applied with the sale of a bicycle. Discount is available for both online and in-store new bicycle purchases.
* Some in-stock bikes may not be purchasable online due to authorized dealer agreements...please don't hesitate to email us or call our shop at 612-729-0437 if you have questions about product availability.
* Please allow 3-7 days from the time of purchase to pick up your new bike from our shop. We will contact you when your new bike is ready to go home with you. 

Used Bikes & Parts

We have a selection of used bikes for purchase--check them out here! And we are again accepting trade-ins on used bikes and parts!
Our used parts Salvage Yard is also open for shopping, one customer at a time. Please utilize the hand sanitizer station at the Salvage Yard entrance before and after browsing parts here.


Classes & Events

Classes at The Hub are back in action! We have created a designated education space and are facilitating classes inside our 3020 Minnehaha Ave storefront, thanks in part to our community's support! 
Registration links for each course can be found (along with course descriptions) in our web store.
We will be practicing safety protocols for all events and classes, including:
- Masks that cover both nose & mouth are required by all.
- Social distancing of at least 6' with some physical barriers.
- Disinfection of all surfaces before & after events; limited sharing of tools and other supplies.
- Nitrile gloves available for attendees.

Grease Rag Open Shop is active again on the 2nd & 4th Thursdays, 5pm-7pm at our 3020 Minnehaha Ave shop, and can accommodate up to 5 participants at a time.

Group Rides are back on, every other Thursday evening in the summer season, leaving from 3016 Minnehaha Ave at 6:30pm. WEAR A HELMET AND REMEMBER LIGHTS.

Other Events:  Check out our calendar for specific dates, times, and other relevant updates about individual events. 


D.I.Y. Space is OPEN Again!

Our Do-It-Yourself benches are OPEN again. Please see details here for current operations and the list of available tools.

If you need to contact us for any other reason, email us at thehub@thehubbikecoop.biz.


We appreciate your support, and hope to see you in our shops again soon. Until then, please do everything you can to help us flatten the curve. We will continue to provide updates through our newsletter (subscribe here) and social media channels.
  
Regards,
The Hub Bike Co-op