Updated August 12, 2020
Repair appointments may be scheduled both at our Longfellow (3016 Minnehaha Ave) and our University Bike Center (401 Oak St) locations.
Service Drop-off Instructions & Procedure:
- Customer will schedule an appointment to bring their bike to the shop for a check-in.
- When you arrive:
- - Please bring your bike to the back door and call us. If you cannot call, please knock.
- - Lean your bike on the rack near the entrance and wait for service staff to collect it.
- - Any in-person interactions with our staff require a mask or face covering that covers nose & mouth, with exception to those who cannot keep a mask on their face (viz. children). For those who otherwise cannot wear a mask, we can accommodate you over the phone and from contactless pick up/drop off.
- - Wait in the designated area until a mechanic comes out to meet you.
- - Please maintain a 6-foot distance when we retrieve your bike.
- Our service staff will open the door, confirm customer name & contact info, and bring the bike inside.
- - Bikes will be cleaned and sanitized by our mechanics. We will give extra special attention to disinfecting the cockpit and major touch points (handlebars, stem, grips, brake and shift levers, saddle, top tube will all be wiped with isopropyl alcohol (Recommendation Source: CDC)).
- Our mechanic will write up a full estimate for repair then call or email the customer with the cost and timeline to get consent for service to begin.
- Full deposits for the estimate will be taken at this time (credit/debit card payments accepted over the phone).
During Appointments:
- Any in-person interactions with our staff require a mask or face covering that covers nose & mouth, with exception to those who cannot keep a mask on their face (viz. children). For those who otherwise cannot wear a mask, we can accommodate you over the phone and from contactless pick up/drop off.
- Please respect a 6-foot distance away from staff & other customers, including while standing in line outside. We have markings on our sidewalk near our doors to help with this.
- Cash is discouraged, but accepted. We have payment terminals that allow for minimal physical interaction, including ApplePay and other touchless options.
Repair Services
All three of our locations are Full-Service Professional Bicycle Repair Shops with professionally certified mechanics. If there is a component or accessory that your need installed, maintained, adjusted, overhauled, or replaced we can do it!
Please schedule a drop-off appointment for a free quote on any repair needs that you may have. We can perform repairs a la carte, or help you save money when multiple small repairs are combined into one of our Tune-Up packages! Check out the tables below to see what's included at each Tune-Up level. Labor rates do not include parts costs.
The Hub Bicycle Co-op Service Technicians are proud to offer a 90-day limited guarantee on our repair labor on shop-quality bikes. Some services may be exempt. Tube change labor is guaranteed for 30 days. See your mechanic for details.
Due to limited storage space, repaired bikes left at the Hub for more than one week beyond completion of repair will be assessed a $1-per-day storage fee. Bicycles left for 60 or more days will be sold to recoup part and labor costs.
Complete Tune
Multi-Speed Bike - $93.50
*Price May Vary Based on Style of Bicycle
All components inspected for damage and wear
Wheel Truing to 1mm tolerance
All bearing systems adjusted (including hubs, bottom bracket, and headset)
Shifting adjusted
Brakes adjusted (no extra labor for new pad replacement)
Tires aired to proper pressure
Light cleaning of entire bicycle
Light cleaning and lubrication of drivetrain (including derailleurs, chain, cassette or freewheel, and crankset)
Deluxe Tune
Multi-Speed Bike - $156
*Price May Vary Based on Style of Bicycle
All components inspected for damage and wear
Wheel Truing to 1mm tolerance
All bearing systems adjusted (including hubs, bottom bracket, and headset)
Shifting adjusted
Brakes adjusted (no extra labor for new pad replacement)
Tires aired to proper pressure
Light cleaning of entire bicycle
---PLUS---
Complete Drivetrain Cleaning: derailleurs, chain, cassette or freewheel, and crankset are all removed, cleaned in our parts washer, reinstalled, and lubricated
Complete Overhaul
Multi-Speed Bike - $234
*Price May vary Based on Style of Bicycle
All components inspected for damage and wear
Wheel Truing to 1mm tolerance
Shifting adjusted
Brakes adjusted (no extra labor for new pad replacement)
Tires aired to proper pressure
Light cleaning of entire bicycle
Complete Drivetrain Cleaning: derailleurs, chain, cassette or freewheel, and crankset are all removed, cleaned in our parts washer, reinstalled, and lubricated
---PLUS---
Complete overhaul of major bearing systems: hubs, headset, and bottom bracket as disassembled, cleaned, repacked with fresh grease, reassembled with new bearings, and precisely readjusted
Ultimate Overhaul
Multi-Speed Bike - $312
*Price May Vary Based on Style of Bicycle
All components inspected for damage and wear
Wheel Truing to 1mm tolerance
Shifting adjusted
Brakes adjusted (no extra labor for new pad replacement)
Tires aired to proper pressure
Complete Drivetrain Cleaning: derailleurs, chain, cassette or freewheel, and crankset are all removed, cleaned in our parts washer, reinstalled, and lubricated
Complete overhaul of major bearing systems: hubs, headset, and bottom bracket as disassembled, cleaned, repacked with fresh grease, reassembled, and precisely readjusted
---PLUS---
Bike is stripped to bare frame, checked for proper alignment and corrected, cleaned and waxed
eBikes
We offer services on Class I, Class II, and Class III eBikes.
We offer full service on many brands, but if we are not a dealer for a specific brand, we will not be able to get tools and parts for proprietary components. Ask our service staff for details.
Systems that we cannot service:
- Conversion kits
- Electric scooters
- Gas engines
Custom Wheel Builds
We have experienced wheel builders on staff to make your dreams wheel! Labor discounts are also available when you purchase all components for custom your wheel build from The Hub.
If you're interested in learning how to build your own custom wheels, check out our Wheelbuilding Class!
Mountain Bike Maintenance
We offer competitive rates for hydraulic brake and suspension services to help keep your mountain bike in tip-top shape so you can get out and ride. Stop in for annual inspections and services to avoid costly failures on the trail.
Internal Gear Mechanisms
We love people who commute by bike, and commuter bicycles themselves, so we love internal gears! We offer adjustments and full overhauls. We have you covered with the proper tools and experience to keep your hub running smoothly.
Frame Prep
This service is perfect for after you get a fresh new powdercoat on your frame!
We offer frame preparation for optimal component performance and longevity. This includes facing and chasing bicycle frame surfaces and thread tapping services. We also offer half-off the frame prep labor price with full-price installation of related components so you can put that extra money towards better and more durable parts to make your bike run as well as possible.