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COVID-19 Actions and Preparations

Updated June 3, 2021

Dear Hub Customers,
  
Due to public health concerns with the ongoing COVID-19 pandemic, we have modified our operations.

During All Shop Visits

-As of this time, it is not required that customers or staff who are fully vaccinated (14 days after 2nd dose of Moderna/Pfizer or single J&J dose) wear a maskWe continue to encourage everybody to wear a mask while at our stores, as we keep in mind that members of our community remain vulnerable to COVID-19. Masks are still required for those who have not yet been fully vaccinated (including children 2-12), and strongly recommended for folx who are immuno-compromised or at risk of serious complications from COVID-19, or have such people in their households. Complimentary masks are available for those who did not bring their own.
-If you are experiencing symptoms of COVID-19, or have tested positive for COVID-19, we ask that you stay home, reach out to us by phone or email, and use our online store for your shopping. We remain committed to serving everyone according to their needs. You can browse our entire inventory and more in our online store, and we continue to offer curbside pickup during store hours for online orders and service drop-off/pickup.
- We are enforcing a store capacity of up to 10 customers at a time, which sometimes requires a customer queue outside the shop until we have staff available to work with you.
- Each test ride customer may bring a +1 into the store if needed. We ask that minors be accompanied by an adult at all times.
- Respect a 6-foot distance away from people, including while standing in line outside. We have markings on our sidewalks and on our shop floors to help with this.
- In order to keep the shop and merchandise safe for our staff and customers, please remain in the areas designated for customers.


While the state and federal governments have recognized that bike shops are essential to our transportation infrastructure and may stay open, we're grateful and remain cautious. The safety of our staff and community is a priority for us, and we understand that some people are reliant on their bicycles during this crisis. If you exhibit any signs of sickness please stay at home. We reserve the right to refuse service to anyone who does not respect our safety guidelines. 

Repair Services

Bicycle repairs* are active at both Hub locations: 
- Longfellow (3016 Minnehaha Ave) location is scheduling tune-ups 3-4 weeks after we check-in the bike.
- University Bike Center (401 SE Oak St) location typically has a 2 week turn-around time for tune-ups and other repairs.
No appointment required to bring your bike in for repair estimate...just come into our shop!

Repair Services Menu

*We cannot schedule any repairs without first having your bike in our shop. As the busy summer season picks up, please be prepared to wait few weeks from the day you bring your bike in for us to begin work on your bike. We realize that this timeline may not work for everyone and apologize for this inconvenience. We are doing our best to keep up with on-the-spot flat tire fixes, and some quick adjustments while you wait.


Online Store

Our web store remains open 24/7:  SHOP NOW
Curbside pick-up is available daily from our 3016 Minnehaha Ave shop.
Due to high customer volume and reduced staffing, please allow 24-36 hours for processing of in-stock parts/accessories/clothing orders. We will contact you via email or phone when your order is ready for pick-up.
Bicycles can now be purchased through our online store!
* Each new bike sale qualifies for our Customer Care Package benefits, including a free 90-Day Tune, and 15% off all accessories purchased in the same transaction...talk about a Happy #NewBikeDay! (use code: NEWBIKEDISCOUNT)!
* Accessory discount can only be applied with the sale of a bicycle. Discount is available for both online and in-store new bicycle purchases.
* Some in-stock bikes may not be purchasable online due to authorized dealer agreements...please don't hesitate to email us or call our shop at 612-729-0437 if you have questions about product availability.
* Please allow 3-7 days from the time of purchase to pick up your bike from our shop. We will contact you when your new bike is ready to go home with you. 

Used Bikes & Parts

We have a selection of used bikes for purchase--check them out here! And we are again accepting trade-ins on used bikes and parts!
Our used parts Salvage Yard is also open for shopping, one customer at a time.


Classes & Events

Classes at The Hub are back in action! We have created a designated education space and are facilitating classes inside our 3020 Minnehaha Ave storefront, thanks in part to our community's support! 
Registration links for each course can be found (along with course descriptions) in our web store.
We will be practicing safety protocols for all events and classes, including:
- Masks that cover both nose & mouth are required by all.
- Social distancing of at least 6' with some physical barriers.
- Disinfection of all surfaces before & after events; limited sharing of tools and other supplies.
- Nitrile gloves available for attendees.

Grease Rag Open Shop is active again on the 2nd & 4th Thursdays, 6pm-8pm at our 3020 Minnehaha Ave shop, and can accommodate up to 5 participants at a time.

Group Rides and Social Seminars have all been postponed, as we do not feel it is socially responsible to host in-person gatherings for now, but we hope to ride with you again soon!

Other Events:  Check out our calendar for specific dates, times, and other relevant updates about individual events. 


DIY Space OPEN Again!

Our D.I.Y. space is OPEN again, Monday through Friday 10am-6pm. Please see details here for current operations and the list of available tools.

If you need to contact us for any other reason, call us at 612-729-0437 (leave a voicemail if necessary), or email us at thehub@thehubbikecoop.biz.
  
We appreciate your support, and hope to see you in our shops again soon. Until then, please do everything you can to help us flatten the curve. We will continue to provide updates through our newsletter (subscribe here) and social media channels.
  
Regards,
The Hub Bike Co-op