Returns
If there’s a problem with something you purchased from us, The Hub Bike Co-op will gladly accept returns within 30 days of original purchase date.
Items must be in new condition with original packaging and include all manuals, small parts and accessories provided with the product.
You may return merchandise to any Hub Bike Co-op location during regular business hours or by mail. Please use the original shipping container and packing materials, if possible.
Ship returns via Ground UPS or insured US Mail (we do not accept CODs) to:
The Hub Bike Co-op
attn: Returns
3020 Minnehaha Ave S.
Minneapolis, MN 55406
You will be responsible for correctly packaging your return item so it is not damaged in shipping.
You will be responsible for all shipping charges for returned merchandise.
Refunds for a credit card purchase will be credited to the card that the original purchase was made on.
Refunds for purchases made with a Hub Bike Co-op Gift Card or Store Credit will have a new store credit issued.
Please provide us with a copy of your original receipt for prompt service.
For return questions please e-mail us at online@thehubbikecoop.biz with a detailed message, including your name, phone number and a brief description of the product and/or problem. We will respond as soon as possible*.
*Our Online Sales are managed by a separate department at The Hub Bike Co-op. Please refrain from calling our “brick & mortar” locations with questions or concerns about your online purchases. Staff at the stores do not have the information to help you effectively. For best service please email us at online@thehubbikecoop.biz
Shipping (Continental U.S.)
Orders usually ship 1-3 Business days after being placed, excluding holidays. We do not ship outside of the Continental U.S.
Order Amount | Standard Shipping | Store Pickup |
Up to $75 | $9.99 | FREE |
$75 and up | FREE* | FREE |
*Excludes items over 40lbs or with a dimension exceeding 12". Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Bikes being shipped from out of state warehouses require additional shipping charges.
In-Store Pickup
Most orders of in-stock items (besides bikes*) will be fulfilled in 1-2 business days.
We will call or email you once your order is ready for pickup.
*BIKES: Orders of in-stock bikes are ready for pickup within one week of purchase, as our mechanics need time to quality check and assemble your bike.
Please keep in mind that some items may require additional processing time to transfer from our other location. Other items may require additional processing time for assembly.
If you need an item right away we ask that you call us to confirm that the product is available before heading over to one of our stores
We have two brick and mortar stores, before coming in to pick up an item that is in-stock, please call to confirm location.
Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Warranties
As a fully-authorized online dealer for all of the brands that we sell online, any order you place is backed by the Manufacturer's Warranty. Every manufacturer has different warranty policies, so if you have an item you ordered from The Hub Bike Co-op’s Online Store that is damaged and you believe it should be covered by the Manufacturer's Warranty, please follow these guidelines:
This procedure is only for orders placed online at thehubbikecoop.org. If you made your purchase in one of our retail stores, please contact or visit The Hub Bike Co-op during regular business hours
In almost all instances, the customer is liable for shipping charges to get the damaged item back to The Hub Bike Co-op or to the Manufacturer
For approved warranty claims, The Hub Bike Co-op will cover the shipping to get the item back to you
Each Manufacturer has different warranty policies and procedures. We will reply to your initial notification within 2 business days, and will then work with you and the Manufacturer to resolve the issue in a timely manner
The evaluation of the warranty is at the discretion of the Manufacturer.
Manufacturer Warranties only cover Manufacturer Defects. If your item is damaged due to misuse, wear and tear, or abuse, it will not be covered by warranty
To begin a Warranty Evaluation Request, please fill out the Warranty Request Form.
We will respond to all Warranty Evaluation Requests within 2 business days, and will work with the Manufacturer to resolve the issue as quickly as possible. Depending on the situation we may be able to repair or replace the item, or issue a full refund.
Backorders
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order. You will be notified by e-mail if any items are backordered.
Prices and Information
This website is intended to help you. We make every effort to maintain current, accurate prices and inventory levels in our online catalog, and we strive for similar accuracy and timeliness with the other information we offer here.
We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling any Hub location during scheduled business hours or sending an e-mail to online@thehubbikecoop.biz. They will be corrected as quickly as our infrastructure will allow. We reserve the right to withdraw incorrect prices that are in error.
Product Categories Available for Sale
Due to authorized dealer agreements, we are sometimes unable to sell all the brands represented on our website directly through the internet. We invite you to visit any of our stores during scheduled business hours. If you need further information call any Hub location or email us at online@thehubbikecoop.biz
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.Privacy Policies
The Hub Bike Co-op is committed to safeguarding your privacy online. Please read the following Privacy Policy to understand how your personal information will be treated as you make full use of the thehubbikecoop.org web site, which is owned and operated by The Hub Bike Co-op.
What information do we collect about you?
Information you give to us. The Hub Bike Co-op does not collect personally identifying information about any individual using the thehubbikecoop.org web site user except when knowingly provided by such individual. For example, we may ask you for information when you sign up on our newsletter or purchase products. You always have the option not to provide the information we request. If you choose not to provide the information we request, you can still visit most of the thehubbikecoop.org web site, but you may be unable to access certain options and services.
Cookies. A cookie is a data file that certain Web sites write to your computer’s hard drive when you visit such sites. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited. thehubbikecoop.org uses cookies solely to track user traffic patterns throughout the thehubbikecoop.org Web site. We use this data on an anonymous basis and we do not correlate this information with personal data of any user. Most Web site browsers automatically accept cookies, but you can usually change your browser settings to display a warning before accepting a cookie, or to refuse all cookies. However, if you choose to disable the receipt of cookies from our Web site, you may not be able to use certain features of the site.
Use of Information
The Hub Bike Co-op will not disclose information about thehubbikecoop.org users unless required by law, or if information is required complete purchases and shipments of products that the user has requested.
When you are on an area of thehubbikecoop.org and are asked for personal information, you are sharing that information with The Hub Bike Co-op only and not any third parties unless noted otherwise.
E-Mail Policy
The Hub Bike Co-op respects the privacy of the users of thehubbikecoop.org and shall not disclose, distribute or rent its e-mail subscriber newsletter list to any third party, nor shall it permit anyone else to do so.
Update of Information
Please contact us via e-mail at thehub@thehubbikecoop.biz to update your information or if you no longer wish for us to contact you.
Protection of Information
The Hub Bike Co-op has implemented commercially reasonable security controls to protect any information you may provide via thehubbikecoop.org, however please note that no method of transmission via the Internet or electronic storage can be considered 100% secure.
How to Contact Us
If you have any questions regarding this Privacy Policy, please feel free to contact us by e-mail at thehub@thehubbikecoop.biz.
This Privacy Policy may be amended from time to time, any such changes will be posted on this page.